In the UK please return your items using Royal Mail Tracked service. Please obtain proof of postage from the Post Office when you drop it off. We aim to process exchanges and returns as fast as we can but please allow us plenty of time during busy periods. In these periods the process can take up to 2 weeks.INTERNATIONAL ORDERS
For international returns, please send your returns to the below address:
GUAPA MFG CO LTD
13 The Brittox
We don't currently offer free international returns but we do offer an extended returns period for our international customers. Any customs duties, local sales taxes and handling charges are non refundable.
None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact us on firstname.lastname@example.org
If you wish to exchange something in your order, you can either place a new order online for the replacement item if you are in a rush for your product, then return what you don’t want to keep as above. When exchanging in this way, please put your new order number in the box provided on the returns form, and any postage you paid on your new order we will be refunded. If you are happy to wait, you can simply return your order with a note requesting your exchange and the Returns team can swap this over for you, stock allowing.